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Chip fat to fuel our planes? January 23, 2012

Posted by janeefraser in Airlines, Travel, Travel technology, Travel tips & trends.
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If there’s something we can expect to see a lot of this year, it is airlines talking up their green credentials. From chicken fat to algae, carriers are busy looking for new ways to fuel their planes and reduce their emissions.

Several airlines have already claimed “world-first” initiatives such as the first commercial biofuel flight, the first scheduled biofuel flight and the longest distance biofuel flight, and Qantas has announced its intention to operate Australia’s first biofuel flight early this year.

Airlines are very keen to be seen to be making these efforts, hence the amount of marketing hype accompanying each development, but there are also commercial imperatives driving them. The global aviation industry produces only 2 per cent of the world’s man-made carbon emissions, according to the International Air Transport Association (IATA), but airlines are nevertheless under immense pressure to become greener.

IATA has declared work on biofuels to be a major priority for the industry in the year ahead, with the association’s chief executive, Tony Tyler, saying it is “one of aviation’s great challenges” to reduce its carbon emissions. ”Sustainability is our licence to grow,” Tyler says.

The problem with biofuels and other green initiatives is that they… (click here to keep reading this article by Jane E. Fraser)

Is Tiger Airways here to stay? August 22, 2011

Posted by janeefraser in Airlines, Australia, Travel, Travel tips & trends.
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The low-cost carrier has convinced authorities its planes are safe to  return to the skies but there is work to be done to repair its service  reputation.

Not only will the safety question float in travellers’ minds for some time;  the airline has an awful lot of work to do on its service reputation if it wants  to convince us it is here to stay. I can place my trust in the Civil Aviation Safety Authority when it comes to  the safety aspects but I would still take a lot of convincing to book a  ticket.

I took my first flight with Tiger just before it was grounded and  experienced, like so many others before me, the blunt end of the airline’s  “customer service”.

I booked an overnight trip between Sydney and the Sunshine Coast and it was  certainly cheap, with fares of $39.95 each way, although the total bill came to  $104.90 by the time I had paid $5 each way to choose my own seat and another $15  “convenience fee” because I didn’t have an “Australian-issued MasterCard debit  card” (I wonder how many people do?).

Still, at about $50 a flight, we’re definitely talking cheap. And this is, of  course, Tiger’s main selling point, as it has been keen to remind consumers.

But then came the catch… (click here to keep reading this article by Jane E. Fraser)

Stepping aboard the Dreamliner July 11, 2011

Posted by janeefraser in Airlines, Travel, Travel tips & trends.
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Will the long-overdue Boeing 787 Dreamliner aircraft really “change the way  we fly”? It certainly gets points for trying.

If you sat down and made a list of the things you hate about flying – from  jet lag to not being able to find any space in the overhead bins – you would  find Boeing is a step ahead of you on most of them. The manufacturer has addressed many common gripes in the design of its  long-awaited Dreamliner, which is finally ready to take off after numerous  production delays.

The first 787 has been delivered to its launch customer, the Japanese airline  ANA, for final testing and Boeing claims it will represent the start of a new  era of flying. The environment will certainly benefit from significant reductions in fuel  use and emissions. But there will also be noticeable changes for passengers, in  a concerted bid to bring back the enjoyment of flying.

“We as human beings are fascinated by flight but we don’t like to fly today,”  says the regional director of passenger satisfaction for Boeing, Kent Craver.  “The big, big goal of this [Dreamliner design] philosophy is really to reconnect  people to the magic of flight.”

The most noticeable change for passengers stepping into the Dreamliner will  be… (click here to keep reading this article by Jane E. Fraser)

No more groping at airports? June 29, 2011

Posted by janeefraser in Airlines, Travel, Travel tips & trends.
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The International Air Transport Association (IATA) has unveiled a mock-up of its airport security ‘checkpoint of the future’, which should remove the need for intrusive searches of passengers.

The key will be sorting passengers into three categories according to their level of risk, according to IATA. This will focus security resources where the need is greatest and allow the majority of passengers to pass through airports with less queuing and intrusion.

“We spend US$7.4 billion a year to keep aviation secure… but our passengers only see hassle,” says IATA director general Giovanni Bisignani. “Passengers should be able to get from kerb to boarding gate with dignity; that means without stopping, stripping or unpacking, and certainly not groping.”

IATA says governments will use identifying factors from passports to determine passengers’ risk levels prior to their arrival at the airport, ending the one-size-fits-all approach that is currently used. Passengers will be directed to one of three lanes: ‘known traveller’ for travellers who are registered and have completed certain background checks, ‘normal screening’ for the bulk of travellers and ‘enhanced security’ for those deemed to present a higher risk.

In the airport of the future, Big Brother is watching May 4, 2011

Posted by janeefraser in Airlines, Travel, Travel technology, Travel tips & trends.
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When you walk into an airport in a few years’ time, what will it look  like?

The first clue, if you’re trying to picture it, is that the rows of check-in  counters will probably be gone. And rather than looking for a departures board, you’ll probably be checking a  personalised, location-sensitive update on the smartphone in your pocket.

Should your flight be delayed, information updates and meal and accommodation  vouchers will be sent direct to your phone or iPad-style tablet computer. And should you be daydreaming in the airport shops when you’re supposed to be  heading to the gate, be prepared for Big Brother to send you a message to hurry  up. “Indoor location tracking” via smartphones is expected to become widespread  in airports in coming years, allowing airlines to know exactly where passengers  are in the airport and send reminder messages to those who are not where they  need to be.

Scary? Perhaps. But is it a price you’re prepared to pay if you don’t have to  stand in queues and your flight takes off on time?

“We are at the dawn of a new age in airport passenger processing,” says a new  report, Navigating the Airport of Tomorrow. “Mobile technology is providing a new platform to help airlines and airports  transform the travel experience into something to look forward to rather than  dread.”

The report, commissioned by technology provider Amadeus and written by  respected industry consultancy Travel Tech, says a lack of integration of  airline and airport technology systems has led to frustration among  travellers. “At one point in time, air travel was considered a luxurious experience,” the  report says. “Today, the airline passenger often encounters long lines, crowded spaces,  lost baggage and service delays.”

It suggests the key to making airline travel a seamless journey is… (click here to keep reading this article by Jane E. Fraser)

Best airlines for families April 26, 2011

Posted by janeefraser in Airlines, Travel, Travel tips & trends.
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Apart from a large glass of wine, what makes the most difference when  travelling long-haul with children? Is it the inflight entertainment, the  attitude of cabin crew, well-thought-out activity packs, or stress-savers such  as being able to skip the check-in queue? Offerings for families on international airlines range from virtually  non-existent to very generous, making it both important and difficult for  parents to choose.

The executive chairman of the Centre for Asia Pacific Aviation, Peter  Harbison, sat on a panel to select finalists for the 2011 Family Friendly  Airline Award and says it was a very tough job. The award, organised by the US-based Kids First Fund, was won by North  American carrier Air Transat, which offers families dedicated airport counters,  children’s welcome kits, prize drawings and on-board birthday celebrations. Services offered by other finalists in the awards included kids’ zones in  airport lounges, inflight magazines for kids, the opportunity for children to  make inflight announcements and even staff training to help autistic  children.

“It was very hard to differentiate between airlines,” Harbison says. He says he looked for evidence that airlines really cared about families,  such as by having priority check-in and quality entertainment.

The general  manager of Travel with Kidz Newport, Uschi Howard, nominates airline scheduling,  pre-seating policies and inflight entertainment systems as the top factors for  smooth family travel. “Do not sacrifice… (click here to keep reading this article by Jane E. Fraser)

The duty free minefield March 8, 2011

Posted by janeefraser in Airlines, Travel, Travel tips & trends.
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You walk smugly out of the airport duty-free shop with a couple of bottles of cheap alcohol … only to have them taken away at the next security checkpoint.

Travellers are being repeatedly stung by confiscations of duty-free as the regulations are inconsistently applied at airports around the world. Passengers are losing duty-free purchases travelling into and out of Australia and at different stages of their journey, as they struggle to make sense of the system.

The Sun Herald receives numerous letters from readers bewildered at having fallen foul of regulations – and angry at being left out of pocket. One reader reported that duty-free alcohol purchased at Sydney Airport was confiscated in Singapore because shop staff did not put it in a sealed bag. Another reader bought a bottle of duty-free liquor at a shop near their boarding gate in Bangkok and had it confiscated minutes later as they boarded their flight to Australia.

Many travellers assume that they are free to buy duty-free once they have passed through airport screening but much of what is confiscated is being taken at secondary checkpoints. And while the staff in duty-free stores are supposed to advise travellers according to their destination, there is widespread confusion about the rules and how they should be applied.

Sydney lawyer Michael Cooper bought two bottles of duty-free whisky at London’s Heathrow Airport after he had checked in his baggage and cleared all the security checks. He had no problems when boarding his flight at Heathrow but… (click here to keep reading this article by Jane E. Fraser)

Buckle up for cheap flights to Paris February 22, 2011

Posted by janeefraser in Airlines, Asia, Travel, Travel tips & trends, UK & Europe.
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When AirAsia recently promoted a “world domination sale”, it was as much a statement of intent as a catchy marketing line. From relative obscurity a few years ago, the no-frills carrier has become a significant player in the Australian market and plans to challenge the leisure business of leading airlines.

In a clever marketing ploy, AirAsia began flights to the “city of love”, Paris, on Valentine’s Day, allowing Australians willing to forgo a few niceties to fly to France at bargain prices. Australian travellers who booked during the launch sale were able to secure flights for well under $1000 return and, while these were special fares, ongoing pricing remains very low.

AirAsia says it sold more than 30,000 seats in less than 72 hours after it opened its Paris bookings, indicating huge demand for cheap access to Europe. “There’s never been a low-cost option between Australia and France before,” says the head of commercial for AirAsia X, Darren Wright. AirAsia X is a local offshoot of the Malaysian-based airline.

AirAsia is yet to secure rights to fly to Sydney; it claims it is being blocked by the Malaysian government’s protection of the national carrier, Malaysia Airlines. Even so, anecdotal evidence suggests some NSW travellers are heading to Melbourne or the Gold Coast to pick up cheap overseas fares.

Wright says 25 per cent of AirAsia X’s traffic from Australia is… (click here to keep reading this article by Jane E. Fraser)

When you win the Lotto… January 10, 2011

Posted by janeefraser in Airlines, Travel, UK & Europe.
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Two of the world’s best flying experiences, Singapore Airlines and Lufthansa Private Jet, have joined forces to create a seamless journey for cashed-up travellers to Europe.

Passengers can stretch out in Singapore Airlines’ first class suites on the A380 superjumbo – some of the most spacious first class suites of any commercial airline – then connect to Lufthansa’s private jet services to more than 1000 airports around Europe and the Russian Federation.

A ‘private jet event manager’ puts together a tailor-made itinerary, including limousine services, baggage transfers and personalised inflight catering. They even take responsibility for  (more…)

Top 10 posts for 2010 December 22, 2010

Posted by janeefraser in Adventure travel, Airlines, Asia, Hotels, Spa reviews, Travel, Travel tips & trends.
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These posts have been the most popular on this blog in 2010:

Kuala Lumpur shopping guide

A cheap London hotel you could actually stay in

What to do about supersized airline passengers

The travel agents who come to you

Ahoy single travellers

Products I love: new luggage tags

Spa review: Stephanies Ocean Spa Noosa

Who really wins with frequent flyer programs?

Why I love mystery hotels

Grown up gappers hit the road

Wishing you all a Merry Christmas and a safe start to the New Year. I’ll be back in January with more tips and tales.

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