When will NZ become ‘domestic’?

I really thought it would have happened by now, with the numbers of people flying back and forth across the ditch and the relatively low security risks. I can fly to New Zealand a lot faster than I can fly to Perth – often cheaper, too – but there’s still the hassle of taking an international […]

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Just tell us what’s going on!

You’ve no doubt been there: hovering around the information desk in an airport, trying to be patient as you wait to find out what’s happened to your flight. It should have taken off hours ago but you’re afraid to even go to the toilet in case you miss that vital bit of information that will finally […]

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Worst airline passengers

People, if you are going on a plane, you need to wear deodorant. I don’t care what you do the rest of the year, but I do not want to be subjected to your body odour when we’re squashed into a confined space with limited air flow. I recently sat next to a man who […]

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Can airlines stop losing our bags?

If you’re a glass-half-full sort of person, you’d recognise that airlines are losing fewer bags than they used to. If you’re a half-empty type, you’d note that 25.8 million bags a year are still being “mishandled”. And if you’re a cynic, you might say that with the amount airlines now earn from baggage fees, there’s no excuse […]

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Guess what, you’ve missed your flight

If you’re one of those people who cut it a bit fine at the airport, you might want to think about changing your modus operandi. Imagine getting to a checkpoint and being sent back because a computer says you don’t have enough time to get through airport processes and make your flight. Your airline gets a […]

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Watch out for tight connections

It’s a horrible feeling, looking at the arrival time for your flight and wondering if you’re still going to connect. Most travellers opt for the shortest-possible connections when flying, yet it only takes one delay to set off a domino effect of missed flights and misplaced luggage. If you’re travelling with a single airline, it is […]

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Getting a frequent flyer seat

If you think it’s hard to get your hands on a frequent flyer seat, it could be a lot worse. Virgin Australia is one of the best airlines in the world for the availability of frequent flyer redemption seats, according to an annual study. The Qantas Group also ranks highly, coming sixth out of 25 […]

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When did you last fly Qantas?

Qantas‘ share of international passenger traffic in and out of Australia has almost halved over the past decade, according to government statistics. Our national carrier had 17.7 per cent of the market in 2012, compared with 33.6 per cent in 2002. However, the share of Australian-designated airlines dropped less than 2 per cent in that time, […]

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Embrace technology, survive airports

You check-in for your flight on your mobile phone, then fire up an app to guide you through the airport and let you know when you should start the long walk to the gate. You’re wondering where to buy a duty-free watch and up pops a “virtual agent” to show the way. This is the […]

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At last, a scream-free zone

They call it a “quiet zone”, but what it really means is no screaming kids. No-frills airline AirAsia X has taken a step that many travellers have dreamed of: creating a child-free zone at the front of the aircraft. The first seven rows of seats on long-haul flights across Asia and to and from Australia […]

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