Airline charges fuelling angst

When I wrote earlier this month about the high levels of taxes and charges being added to air tickets, it unleashed a barrage of emails from frustrated travellers. Foremost in Continue reading →

No such thing as a free bed?

On a recent holiday I was talked into signing up to the hotel group’s loyalty program, to collect points for my stay. I now receive all-too-frequent email updates about my Continue reading →

Top 10 posts for 2010

These posts have been the most popular on this blog in 2010: Kuala Lumpur shopping guide A cheap London hotel you could actually stay in What to do about supersized airline Continue reading →

Who really wins with frequent flyer programs?

When Qantas announced profit results last month, it revealed it had earned $328 million, before tax, from its frequent-flyer program. The program was one of the standout performers for the Continue reading →